Every enquiry is an opportunity. Stop letting them slip away.

We start with a short call to understand how enquiries reach you. We then configure CallFlow around your business: what it should say, which questions it can answer, which details to collect and when to involve your team.

Once it's tested and you've approved it, it answers the calls you've chosen and passes each enquiry to your team, ready to follow up.

No. You keep your number. Usually calls are forwarded in the situations you choose, for example when the line is busy, goes unanswered, or comes in outside opening hours. We can also set up a dedicated number if you'd prefer.

That's where we start. We design around how you already work: your services, hours, rules and who handles what. If something would need a connection to software you already use, we'll scope that with you rather than assume it's possible.

It's set up to stay within the information you've approved, and we test it against the questions your customers actually ask. When something falls outside that, it takes the caller's details and their question, lets them know a member of the team will follow up, and passes it to you.

Yes, where you want that. We agree the rules with you. For example, urgent calls or callers who ask for a person can be transferred to a number you choose during set hours, or flagged for a prompt callback.

If a caller asks, it tells them. We don't believe in pretending otherwise. The best way to judge whether you'd be comfortable with your customers hearing it is to hear it yourself in a free, personalized demo.

Yes. CallFlow handles conversations in English and Arabic, including Saudi dialects. If your customers speak another language, ask us and we'll tell you honestly whether we can support it well.

Not directly today. CallFlow captures what the customer wants and when they're available, and hands that to your team to confirm. If calendar booking matters to you, tell us which system you use and we'll tell you what would be involved.

We collect only what's needed to handle the enquiry and pass it to your team through a channel we agree, such as email. Calls are processed by the specialist voice and AI providers we build on, and we'll walk you through which ones.

Before going live, we agree with you how information is handled, who can access it and how long it's kept, and put a data processing agreement in place where one is required. We'll generally recommend not collecting sensitive details, such as medical history, unless they're genuinely needed.

It depends on scope. A focused call-handling setup is usually a matter of days rather than months, and we don't go live until it's been tested on real calls and you're happy with it. You'll have a timeline from us before you commit to anything.

It depends on what you need, such as which calls are covered and how much is tailored to your business. We'll give you a clear figure on the call, with no obligation.